Dishwasher safe
• For best results, use a hot cycle at 65°-75°C (150°-167°F) with quality all-in-one tablets such as Fairy Platinum Plus (Cascade Platinum Plus in the US) or Finish Quantum Powerball.
• We recommend avoiding ‘eco mode’, as its lower water temperature may not fully dissolve or activate the detergent, which can result in residue, leaving your cookware with stains or a dull finish.

Handwashing
• Allow your cookware to cool prior to cleaning.
• Soak in warm, soapy water, then wash with a sponge or soft cloth. Gently use a nylon or stainless-steel scourer for more stubborn marks. Rinse with warm water and dry immediately.
• Avoid oven cleaners, steel/wire wool, and harsh detergents containing bleach or peroxide.
• Never place your hot cookware in or under cold water, as it could cause warping.
• Do not use your cookware for storing or marinating food.

Water marks

Caused by water droplets (often non softened water) when left to dry on your cookware’s surface. Using a hot wash cycle as recommended above will remedy this or they can easily be removed with some white vinegar and a microfibre cloth. 

Rainbow marks

Mostly caused by overheating but can also be a result of detergents not being washed off correctly, contact with hot fat, contact with vinegar, wine and even foods that are high in acidity. To remove 'rainbow’ discolouration, wipe the pan with a soft cloth and diluted white vinegar, rinse, and dry. For cloudy white hard water spots, remove by boiling a 1:3 white vinegar to water solution. If the spots persist, try increasing the ratio of vinegar to water to 1:2. In any case you do not see an improvement, please contact the Customer Care Team at help@robertwelch.com.

Tide marks

Caused by pouring out the hot water from your saucepan and then leaving it at room temperature to cool, during this period exposed to the colder air this type of mark can occur. Better practice is to remove the cooked food from the hot water and leave the water to cool naturally in the saucepan, you will not get a tide line that way. They can easily be removed with some white vinegar and a microfibre cloth or removed with a proprietary stainless steel cleaning cream (we recommend Bar Keepers Friend). In any case you do not see an improvement, please contact the Customer Care Team at help@robertwelch.com.

Pitting

Caused by salting water before it is boiling, or from natural salts and acids present in food when left in contact with the saucepan for an extended period. The damage to the stainless steel is, unfortunately, not reversible. Please contact the Customer Care Team at help@robertwelch.com.

Rust

Stainless steel does not rust, but it can receive rust marks from other metallic items in your sink or dishwasher, for example: cast-iron, silver, silver-plate, steel wool or non-stainless steel implements. Thankfully, this is only aesthetic and is easily removed with a proprietary stainless steel cleaning cream (we recommend Bar Keepers Friend). In any case you do not see any improvement please contact the Customer Care Team at help@robertwelch.com.